Delivery and Returns information

Waiheke Island Charge

For all deliveries to Waiheke Island, will will hold the order until a courier surcharge has been paid, we will invoice this separately, this is not a preferable for us to do but the courier comapny charges us $37.19 on top of the courier cost and we are just passing the charge on, if you are not happy with this please provide a Auckland address.

What do we Courier?

All our products are able to be couriered.

When do we send the parts?

All items are shipped from The Metric Nut Ltd, 106 Orbell Street, Christchurch, New Zealand, unless unavailable and maybe shipped from our supplier, once payment has been cleared, usally this is instant if your order has been paid by credit card.

Shipping Times

Most orders received by us before 3.00pm NZ Time are shipped the same business day. If you received our order confirmation email Monday - Friday, before 3.00pm NZ Time, your order will be shipped the same day we received it. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.

If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Kindly understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.

PLEASE NOTE: Rural and some residential areas may require an additional day(s) delivery time. There could also be delays on orders leaving our dispatch warehouse during  increase of orders during sale periodsand shortly after the sale ends please allow extra time for orders to leave us, we will as always endeavour to get all orders out as quickly as possible.

Where do we send to?
To anywhere in New Zealand, and Australia.

Rates to courier?
We have treid to make this as simple as possible with the rates to send the parts.

How to track an order that's been sent?
You should receive a confirmation and delivery notice email after your order is received.

In-store pick up option?
Customers can pick up orders at The Metric Nut Ltd, 106 Orbell Street, Christchurch, New Zealand from 9am to 5pm Monday to Friday. Ph: (03) 3663 749 feel free to come in and have a chat, look around and ask questions.

Recycling of packing materials?
We encourage our customers to recycle as much of the shipping material as possible. This includes paper, plastic and cardboard packing materials. To help with Recycling we try to reuse packaging material, so you may receive used packaging material with your parts, this does no mean that the part is used if described as a new part.

Replacement or exchange:
E-mail us the replacement or exchange request within 3 days of item received.

What can be returned?
All items can be returned if they have not been opened or fitted except, electrical items, these can not be refunded, all refunds are excluding courier costs both ways.

When do items need to be returned by?
You must request authorization for return by email or fax within 3 days of item received. No items can be returned after 14 days.

Where do items need to be returned to?
The Metric Nut Ltd, 106 Orbell Street, Christchurch, New Zealand.

How do customers return items?
Returns need to be in original packaging. Customers should have a return authorization e-mail copy sent with the item.

Credit for returns?
We will contact you about the payment return.

In-store return option?
Yes, you can return items 9am to 5pm Monday to Friday The Metric Nut Ltd, 106 Orbell Street, Christchurch, New Zealand.

Packing materials?
Original unopened packaging is a must.

No refunds for any shipping costs both ways.

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